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SMART Suite Improves Productivity and Operations Management

SMART Suite is a service management portal with enterprise class capabilities that easily meshes with your processes, technology and people making your organization more lean and efficient. Get up and running in days – not months — and start reducing costs and increasing productivity now.

An intuitive, easy-to-learn user interface that reduces training effort and accelerates time-to-productivity
Integrated ITIL®-compliant incident, problem, change, asset, and knowledge management processes
An integrated web based solution designed on Microsoft® .NET platform

Contact us today for a free consultation and quote

Incident Management / Help Desk

Resolve incidents as quickly and efficiently as possible
Streamline and automate the process of reporting and tracking incidents

Service Request Management

Process service requests more effectively
View requested services
Access customer data
Check the required approvals
Stop unnecessary paperwork at the source

Problem Management

Identify which problems to tackle first
Initiate the process of the root-cause and containment analysis
Properly track, prioritize and route problems

Change & Release Management

Replace ad-hoc implementation efforts with standardized and repeatable processes
Keep enterprise environments stable while avoiding costly downtime
Systematically control any asset changes within the enterprise

System Asset & Configuration Management

Keep technical information as a configuration item
Integrated with Incident, Problem and Change & Release Management Modules

SLA Management

Tailor service level agreements based on different business needs, hours of operation, quality of service and escalation

Knowledge Management

Capture knowledge at the closure of an incident
Only escalate problems that haven't been solved before
Drive down call volume and improve customer service

Reporting

SMART Suite has real-time and ad-hoc reporting capabilities. Use our pre-defined reports or easily create your own custom reports.

Surveys

Conduct online surveys to gather customer feedback on quality of service and use data to drive continuous improvement.

Software Solutions